track my order
Once your order ships from our Melbourne fulfilment centre, we will send an email confirmation containing your shipment tracking number so that you can follow your order through to delivery.
You can track your order directly through the StarTrack website at https://startrack.com.au/.
For International orders, you can track delivery with UPS at http://www.ups.com/WebTracking/track.
What happens if my order gets lost in transit?
The first thing to do is contact the carrier your order was sent with, and quote the consignment or tracking number that was sent to you in your shipment/despatch confirmation email. If the carrier cannot locate your items, we will lodge an enquiry on your behalf. Please contact us if you have any queries regarding your delivery.
What happens if I receive an incorrect item?
If you receive an incorrect item on your order, please contact us immediately and we will organise for the correct item to be delivered to you. We will also arrange for return postage of the incorrect item or reimburse you for this cost.
What happens if an item is missing from my order?
In the rare case that we have missed an item from your order, please contact us and we will arrange for a replacement to be delivered straight away.