returns & exchanges

Returns Policy

If you change your mind, Australian customers may return orders within 14-days of receipt for a refund or exchange.

Faulty, incorrect or incorrectly described Australian or International orders may be returned or exchanged free of charge for all orders.

We may offer an exchange on purchases of sale and clearance items when purchased online. We cannot guarantee returns or exchanges for sale items purchased in store.

All returned goods must be unworn, in their original packaging and have all original tags still attached. Please ensure boxed items are packed inside a sturdy waterproof bag or postage satchel.

A tax invoice, receipt or proof of purchase must accompany any orders returned for refund or exchange.

Refunds are paid via the original method of payment or against original cardholder details.

Gift cards are excluded from this policy.

How to Return Your Order

  1. Contact Customer Service to obtain pre-paid return postage label.
  2. Pack goods with Tax Invoice in a secure satchel, carton or reuse original packaging. Please ensure boxed items are packed inside a sturdy waterproof bag or postage satchel or their return may be refused.
  3. Print the return postage label to your package and ensure the original shipping label is covered or removed.
  4. Send via Australia Post.
  5. Please allow up to 7-10 days for processing.

For International orders follow steps 1-3 and arrange collection by the courier company indicated on the return postage label.

If you receive a faulty, incorrect or incorrectly described order please contact Customer Service ASAP and we will organise for the correct product to be delivered to you. We will also send you pre-paid return postage label, so you can return the original order free of charge. Any postage cost will be reimbursed.

Customer Service

Contact us on 1800 101 285 or at customerservice@williams.com.au

International customers can contact us on 03 9420 8444 or at intlcustomerservice@williams.com.au