Free Returns & Exchanges

Free Returns & Exchanges

Williams online aims to make your purchasing experience as easy as possible, nevertheless, we understand some items are not always suitable and need to be returned.

We will provide you with a refund or exchange where goods are faulty, wrongly described, different from the style shown or do not do what they are supposed to.

If you change your mind, you may return, or exchange your item for one of equal cost within 30 days, if the goods are unworn with all original tags still attached.

Your receipt or proof of purchase must be presented at the time of any refund or exchange.

Gift cards are excluded from this policy.

Items purchased at Williams online may be exchanged or refunded at Williams retail stores under the above conditions.

Any refunds will be made in the same way as you originally paid and will be processed against the original credit cardholder details.

Read more in our FAQ